CallRail User Research
We want to hear from you
Our product wouldn’t be our product without you, so we want to learn how CallRail can better meet your needs. Sign up to connect with our researchers and share your insights on our latest products.
Why should you sign up?
Share your insights to help shape CallRail
Tell us about challenges and painpoints so we can help
Get a preview of what’s coming next in our product
Unlock early access to test out new features
What does user experience research look like?
Complete surveys
Receive a list of questions to answer on your own time.
Meet with a researcher
Meet with a researcher and others on our team to share insights on an existing product, or offer feedback on a new product idea.
Record and share thoughts
Receive a link to a prototype of a new design to go through at your own pace, and record your thoughts as you go.
How the participant experience works
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Sign up with our research panel
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We’ll reach out when we think you'd be a good fit for a study
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If selected to participate, you’ll be connected with our team
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Participate in a study
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Depending on the study, you may receive some CallRail swag or even a gift card as a token of our gratitude for your time. You’ll find these details in the description of each study.
FAQ
How are study participants selected?
Our research team uses the information you provide, such as company size and industry vertical, to match you with upcoming studies. If we find a potential match, we’ll send an email (and sometimes a screener) to confirm fit and scheduling availability.
What is the time commitment for a study?
Interviews range from 15–90 minutes, with most being about 60 minutes. Surveys and unmoderated tests vary in length and are designed to be completed on your own time, as your schedule allows.
Can I request to be selected for specific studies?
Our study schedule is constantly evolving, so requesting involvement in specific studies isn’t usually possible. However, if you’re selected for a study and want to be included in a follow-up, we’ll be delighted to coordinate a future conversation if a related study comes down the pipeline. Additionally, study participation is a great way to get added to our alpha groups for testing and demoing new product ideas.
What should I do if I no longer wish to participate in the user panel?
Send a request to research@callrail.com, and we’ll remove you from our panel. If you decide to opt in again later, you can simply follow one of the sign-up links on this page.
This is your chance to shape the product.
We’re listening!
Join the user research panel
