Talk, text, and chat with leads as a team
When team members don’t have visibility into one anothers’ workloads, prospects and customers can fall through the cracks. Lead Center’s unified inbox lets your team centralize and share communications and contacts, so you can power up sales, service, and support.
Try a free 14-day trial,
no credit card required.
Anything your phone system does, Lead Center does better
Built around VoIP technology, Lead Center’s built-in virtual phone system works wherever you do. Ditch separate devices, apps, and tethered technologies for a single inbox that centralizes all your business calls, text messages, and live chats.
Everyone wins when you work as a team
In Lead Center’s team inbox, all notes, tags, call recordings, and communication histories are visible to any member of the team. With everyone working in a single, shared workspace, there’s finally a single source of truth for all business communication, no matter how leads contact you or which team members are available at any given time.
Route callers to the right person, every time
With Lead Center, when customers are ready to talk, your team is, too. It automatically routes calls based on criteria you choose, like role, expertise, and availability. It even lets team members discretely share information with one another before transferring calls.
Win more sales by monitoring and improving call quality
Listen to live conversations, review recordings, or let Lead Center’s AI surface noteworthy call highlights. Monitoring calls and team performance can help you identify new prospect pain points, coach or congratulate team members, and provide higher levels of call quality for your customers.
Chris Berg, Co-Founder, Screen Medic
Read the case study
Recommended content
4 reasons your busiest time is the best time to try Lead Center
Read the blog post
Did you ever text that customer back? 4 tips for texting as a team
Read the blog post
How small business owners can achieve work-life balance with Lead Center
Read the blog post
FAQ
The short answer is yes. But switching to Lead Center’s full-fledged VoIP softphone would not only mean a more seamless service experience for your customers, it’ll give your team one less vendor, invoice, and platform to manage.
FAQ
Some businesses rely on call recordings or transcripts to keep up with how well sales and support teams are serving customers. Call monitoring lets you do this live. If you see or hear an opportunity to help an agent, you can offer advice when and where it’s needed. You could join the call or use whisper monitoring to discreetly deliver tips. Lead Center also lets you monitor (and participate in) text threads and live chats, in addition to calls.
TL; DR: A whole lot.
Lead Center’s customizable dashboard provides a high-level snapshot of all your inbound and outbound interactions. These reports can also be used as a springboard to dive deeper into each call, text, chat, or form submission.
Reports offer real-time visibility into how your team interacts with customers so you quickly identify opportunities for improvement, leading to more closed deals, appointments booked and performance issues mitigated.
