Webhooks is a feature intended for software developers. They allow you to send real-time notifications to your own web applications and reporting systems. When activated, it sends an HTTP POST request to a URL of your choice automatically after a new call, form, or text message. These are most useful when you wish to be notified automatically when something happens, rather than having to poll the API.

You can connect the data from the webhooks with your internal or third-party apps and services. By creating these connections, you can trigger your apps to automatically communicate and interact with one another under certain circumstances, thereby eliminating tedious tasks and making your workflow more efficient.

Integrating CallRail with Webhooks

Each time an action occurs in CallRail, such as an incoming phone call, text, or form, you’ll receive a webhook that allows you to trigger an outcome in another app or system. For instance, if you use a CRM to track customer interactions, you could trigger an action whenever a phone call or sms message comes in to your business number to create a new lead in your CRM, or to add a new activity to an existing lead.

CallRail's Webhooks integration allows to receive data for the following events:

• Call started
• Call routing complete
• Call completed
• Call modified
• SMS received
• SMS sent
• Form submission received

The possibilities for improving your workflow are endless. Using Webhooks, you can connect your CallRail data to any application or service your business relies on.