Call transcription software
Note-taking is a thing of the past with CallRail's AI-powered call and voicemail transcription. Understand 20-minute calls at a glance, boost sales productivity, and uncover more marketing insights.
Why teams choose CallRail’s call transcription software
Understand your customers
Automatically analyze the keywords and questions spoken most often by your callers so you can ensure your messaging always hits the mark.
Learn from winning conversation
Quickly identify which talking points resonate so you can train your team to have better conversations that close more deals.
Identify at-risk callers instantly
Pinpoint customers and conversations that might need extra support from a team lead before you lose out on precious revenue.
Discover marketable trends
Spot upticks in spoken keywords or rising interest in a particular product or service in real-time so you can make the most of trends and convert more callers.
Save time by never listening to recordings again
Automatic transcripts for every single call means your team will never have to listen to long call recordings with a pen in hand ever again.
Scale your practices when calls increase
Take your market research from small-time to large-scale — automatic call transcripts make it easy to understand large volumes of calls at a glance.
Voted #1 in inbound call tracking for 5 years and running
Designed to enhance communication
Explore how call and voicemail transcription work.
Automatically transcribe your conversations with call transcription
Using powerful AI trained on over 2 million hours of voice data, CallRail’s Conversation Intelligence® automatically transcribes and analyzes all of your inbound and outbound phone calls with near human-level accuracy.
Unearth buried marketing insights
Who has time to listen to dozens or hundreds of recorded phone calls to glean customer trends or marketing insights? You don’t, but CallRail does—and it surfaces the most prevalent keywords you can take action on right away.
Coach your reps with proven talk tracks
See what high-performing sales and customer service reps are saying to close more deals, then share those insights with the rest of the team to tune up tired talk tracks or help your representatives quickly improve their win rates.
Respond faster with voicemail transcription
Get a lot of voicemails? CallRail transcribes those too. Visual voicemail makes it effortless to identify which callers need an urgent response and take note of all the important facts without having to listen to the messages in your inbox.
Seamless integration with your tech stack
Integrate your call transcriptions directly into the CRMs and marketing tools you use every day.
Hear what our customers are saying about call transcripts:
"The ability to read through transcripts and listen to calls allows our clients to be able to better train their employees to capture leads."
-Amanda A.
“We love being able to read call transcriptions to pull out the most important information rather than sitting through an entire 10-minute call."
-Natalie G.
“Call transcripts get pushed to the CRM as a lead. This makes it easy for our team to follow through the customer's journey with us.”
-G2 reviewer
Ready to get started?
Try CallRail’s call transcription software completely free for 14 days!
Why your business needs call and voicemail transcription software
Call transcriptions are more accessible than recordings
Deaf or hard of hearing individuals often rely on visual or text-based communication methods. Call transcription software like CallRail ensures every member of your team has equal access to spoken content, regardless of ability.
With the CallRail mobile app, it’s even possible to take your business phone with you on the go. Call transcriptions are beneficial in situations where background noise may make it challenging for anyone, including those with typical hearing, to understand call recordings.
Call transcriptions help call center managers guarantee quality
Supervisors may not always have the opportunity to personally listen in on all calls, regardless of whether they're managing a small customer service team for a startup or overseeing a large-scale contact or call center for a global business.
In addition to real-time voice transcription, CallRail’s Premium Conversation Intelligence™ generates live sentiment analyses that provide customer service supervisors with a more convenient way to monitor call quality across multiple agents and teams.
It helps you train new hires more quickly (and automates a lot of it for you too)
Call quality auditing, compliance, and training processes can benefit significantly from call recordings and voice transcriptions. They offer clear examples of good and bad calls to your trainees or employees who may still be learning the ropes.
Despite this, call recordings and transcriptions are painfully underutilized. Use the valuable data you already have by analyzing call transcriptions for insights that can enhance training and development for new employees across departments. But don't forget to inform customers that a voice recorder is being used for training and compliance purposes!
With CallRail’s built-in call and voicemail transcription, you can get more out of your conversations
By taking advantage of CallRail's call and voicemail transcription software, you can gain deeper insights from your conversations. This powerful tool makes it easier to analyze and draw conclusions from your interactions with customers and prospects.
Whether you're trying to improve customer service, optimize your marketing campaigns, or simply better understand your audience, CallRail's transcription capabilities can help you get more value from your conversations.
Start transcribing your calls and voicemails
Try it free for 14 days
