Unlock the data within your calls with Premium Conversation Intelligence™
Conversation Intelligence® analyzes all your calls, all the time, turning your conversations into easy-to-act-on insights. Discover how to attract and convert more leads, boost frontline team performance, and drive revenue growth.
No credit card required.
How Conversation Intelligence users are benefitting
%
increase in leads from improved marketing
%
less time spent reviewing and analyzing calls
%
less time spent qualifying leads
Based on an independent study of CallRail customers.
Understand the lead journey from call to conversion with AI
With AI-generated call transcripts, summaries, sentiment analysis, and more, Conversation Intelligence provides the insights you need to better understand your customers. Identify pain points, common customer questions, and opportunities faster so you can focus on growing your business.
Watch how CallRail helps you drive the best leads and maximize conversion rates in this quick video.
The marketing AI that specializes in calls
Using powerful AI trained on over 650,000 hours of voice data, Conversation Intelligence® automatically transcribes and analyzes all of your inbound and outbound phone calls with near human-level accuracy.
That means more accurate keyword spotting, more accurate auto-tagging and lead qualification, and more accurate sentiment analysis — saving your team hundreds of hours of busy work.
Put your time-to-insight into overdrive
With brand-new Premium Conversation Intelligence™, phone calls are not only transcribed — they’re summarized in a few short sentences. Understand 20-minute calls at a glance without listening to recordings or reading a long transcript. And with call sentiment analysis, the calls that demand your attention are highlighted so you can jump in right away.
Get insights that mean something
Use the big picture, actionable insights from our Conversation Intelligence® platform to help improve customer satisfaction, train sales staff, stay ahead of shifting consumer preferences, and optimize your marketing spend.
Save at-risk customers or prospects from churning
Thanks to real-time call sentiments, Conversation Intelligence® software can pinpoint customers and conversations that might need extra support from a team lead or sales leaders.
Identify coaching and training opportunities
With transcripts and call highlights, you can quickly identify which talk tracks are being followed (or not) and spot coaching opportunities to keep your team aligned.
Fine-tune marketing and keyword bidding strategies
Improve your bidding strategies and understand what sources drive valuable leads by automatically analyzing the keywords used most often by customers and prospects.
Don’t waste time on busywork
Quickly and easily set up fully automated lead categorization with automation rules — saving your business countless hours and freeing up your team to do the things they do best.
Prioritize high-value leads
With keyword spotting, it’s easy to identify and escalate callers who mention your highest-value services or indicate they’re ready to buy right away.
Score, tag, and qualify calls
Give each call a score, apply tags, and qualify leads without lifting a finger by creating Automation Rules on the keywords that matter to your business.
Identify industry trends
Choose a keyword list from our extensive industry options to automatically listen for and analyze trends in key phrases spoken by your customers.
Vlad Kandybovich
Qshark Moving Company
"Today, I’m spending less time monitoring calls and more time serving our customers, which is the way it should be."
See our customers
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FAQ
What do I need before I use Conversation Intelligence?
Conversation Intelligence requires a CallRail Call Tracking account. Once you’re subscribed, you’ll turn on call recording for the tracking phone numbers where you’d like to gather insight. From there, customize the keywords or attribution criteria you’d like to identify and take action on during calls, and CallRail will do the rest of the work for you.
How do you ensure your call transcriptions are accurate?
Each call recording we capture is a dual-channel recording. This means we’ve separated the caller’s side of the audio from your agent’s side of the audio and isolated background noise before our system transcribes the call. Read our blog post to learn more about our method to provide you with accurate call transcriptions.
What if I go over my included usage?
We’ll continue to transcribe your calls so that your reports stay up-to-date. Once you go over your included usage, you’ll be billed at the “Additional Usage” rates on your current plan. If you’d like to discuss custom pricing for high-volume transcriptions, reach out to a member of our sales team.
Unlock the insights hidden in your call data
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