Track while you talk and text
With Call Tracking, you can return missed calls right from your dashboard. Back up your conversations with call recording. Get alerts when high-value leads reach out. And even send, receive, and track texts. 🤯
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no credit card required.
Amplify conversations with Call Tracking
With CallRail, you can talk, text, and track in one place. Connecting your business calls and messages to Call Tracking enables you to consolidate communications while nurturing leads.
Record and review your team’s calls
Call Tracking can automatically keep records of your team’s inbound and outbound calls so you can listen and learn from them.
Coach your staff and qualify leads
Ensure callers receive exceptional service, provide timely feedback to your team, know what your customers really ask for, and hear firsthand which marketing campaigns and promotions are working.
Ensure compliant call recording
Easily set up a customizable pre-call voice announcement to let callers know their call may be monitored for quality and training purposes. Payment card industry HIPAA-compliant healthcare customers can record calls without compromising personally identifiable information.
Automatically surface call insights and generate transcripts
When you pair call recording with Conversation Intelligence, your calls will automatically be analyzed and scored. They’ll also be transcribed with important words and phrases highlighted so you don’t have to listen to the recordings.
Sara L.
Marketing and Communications,
Medium-sized business
See our customers
Give a heads up before each “hello”
Whisper messages are brief greetings that deliver immediate insight before you answer a call, like who’s calling and how they found your business. They make calls more productive, which moves callers closer to closing.
Each whisper message you create is fully customizable and can include information like the marketing campaign, ad, or PPC keywords the caller used to find you.
Never miss an important call
Know the minute high-value leads are ready to talk with instant call notifications for you and your team. Beyond simple alerts, CallRail notifications deliver timely information about callers, like how they found your business.
Everyone can customize the types of notifications you’d like to receive (like first-time callers, missed calls, voicemails, and qualified leads) and how they’d like to receive them (via email, browser, or push notifications from the CallRail mobile app).
See the metrics you’re missing
Track and record outbound calls
When you place an outbound call with Call Tracking, contacts see the phone number they associate with your business on their caller ID. You can even record outbound calls — just like inbound ones — to gain deeper insight into how your team handles outbound them.
Send, receive, and track texts
Your leads won’t notice a difference when you text them through the CallRail app, but because text tracking works just like Call Tracking, you’ll gain valuable insights.
Your business messages automatically link to your marketing efforts so you know which campaigns and promotions are working. You’ll see the lead qualification status of every conversation. And you can drill down into a specific contact’s timeline to see their text and call interactions side by side.
You can even share text message data with your other marketing platforms through our native integrations with Google Analytics, Microsoft Advertising, Unbounce, and more.
Meanwhile, when you message a contact, they’ll know it’s you because they’ll see the phone number they associate with your business on their caller ID. And because all your business’s texts are available to your entire team, anyone can pick up a customer conversation right where it was left off.
Text wherever work takes you
Text anywhere with CallRail’s mobile app. Get mobile push notifications delivered straight to your phone’s home screen so you can close your next deal faster and deliver exceptional customer service from the palm of your hand.
Create templated responses for faster follow-up
Save time spent sending routine messages to your leads by using Quick Texts. They’re reusable messages your team can use to respond to missed calls, send appointment reminders, or share promotions without having to rewrite the script each time.
Detect and deflect spam and robocalls
Block spam, keep reporting accurate and leave your phone lines open for real customers. Included with Call Tracking, CallRail spam-prevention technology ensures clean data in your call tracking reports and protects your campaigns from day one.
Our spam prevention partner has blocked over a billion robocalls, making it one of the leading tools in the industry. Our three-tiered approach to blocking spam keeps you even safer:
- Our carrier partners age their inventory of phone numbers to ensure that they’re not receiving a high volume of calls.
- CallRail moves the phone numbers into a private inventory and applies an even stricter standard.
- Phone numbers that receive unwanted calls are released and not made available to customers.
Our active spam monitoring systems target and block calls with patterns we’ve identified as spam or robodialers. We keep track of every single call that’s blocked or challenged and update our database of blacklisted callers daily.
We’ve implemented additional defenses for calls to online tracking numbers, especially toll-free numbers, including removing unwanted calls from your analytics dashboard before they interfere with your reports.
Talk, text, and track with CallRail
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No credit card required.
