Business call recording software
Review calls at any time with call recording software and put your call data to work for better marketing and operations.
Drive more of your best leads, boost revenue, and save time and money.
How CallRail’s call recording software helps your business improve marketing and operations
Enhanced customer service
With call recordings, you can review conversations between your team members and customers, allowing you to pinpoint areas where your team excels and identify opportunities for improvement. By continually refining your practices, you'll satisfy client needs more effectively.
Employee training & development
Call recording software is an excellent tool for coaching and training new hires. Recorded calls can be used as case studies to teach specific procedures, techniques, and sales strategies. As a result, your team will become more proficient and confident in their roles.
Compliance & dispute resolution
Implementing call recording software can help ensure compliance with industry regulations, especially in highly regulated fields. Additionally, recorded calls can serve as evidence in the event of disputes, helping protect your business's reputation and bottom line.
Market analysis
Listen to recorded calls to gather insights into customer preferences and industry trends. By using this information, you can adjust your marketing and sales strategies to better align with your target audience and stay ahead of the competition.
Performance monitoring
Regularly reviewing call recordings allows you to evaluate your team's progress and identify areas that need attention. With this information, you can offer targeted feedback and support, improving overall performance and productivity.
Time-savings & efficiency
Reviewing call recordings lets you identify bottlenecks or redundant processes within your workflow. Streamlining these processes leads to a more efficient and effective organizational structure, ultimately saving time and resources.
#1 CALL TRACKING, AGAIN
CallRail is the #1 ranked Inbound Call Tracking product on G2 since 2018
Derive better insights with call recording software
Explore how CallRail’s call recordings work
Save time and money
Easily access and organize your recorded calls with search and filter options, automatic call categorization based on duration and other criteria, and a clean, user-friendly interface.
Integration with other business systems
Streamline your processes and boost productivity with CallRail’s 700+ integrations, including CRMs, marketing automation, and analytics platforms.
Quality conversation analytics
Call recording software provides insights into call quality and customer interactions with powerful conversation analytics, helping improve team performance and better understand customer needs with features like speech recognition for keyword detection, sentiment analysis, and call scoring based on predefined criteria.
Compliance and security
CallRail’s call recording software offers robust security measures and compliance features, such as encryption, access controls and user permissions, as well as PII redaction, and GDPR, HIPAA, and more.
CallRail goes great with everything
Our Call Tracking integrates with the most popular small business software, from Google Business Profile and Google Ads, to email platforms and customer management tools.
Hear what our customers are saying about CallRail’s call recording software
“There’s a lot of value for our clients who use call recordings to train their staff around concepts like how to better capture leads.”
Andrew Coventry, Account Director, Webfirm
“It used to be a pain to make sure leads got the help they needed and that they were routed to the right place. Call recordings have been a huge help.”
TJ Meaney, Online Sales Counselor, D.R. Horton
Ready to get started with CallRail?
Enhance your team's performance, improve customer service, and prioritize leads—all with our easy-to-use call recording software.
Try CallRail completely free for 14 days!
Call recording software FAQs
Call recording basics
How does call recording software work?
Call recording software captures every conversation between your team and customers on both inbound and outbound calls. Each recording is available for review in your call log and email notifications after the call ends. This allows you to understand customer inquiries, assess campaign quality, and provide timely feedback to your team to ensure exceptional customer service.
What are the benefits of call recording software for small businesses?
Using call recording software can significantly benefit small businesses by:
- Coaching staff: Improve staff performance and training by reviewing recorded calls.
- Qualifying leads: Identify and prioritize potential leads based on recorded conversations.
- Campaign assessment: Evaluate the effectiveness of marketing campaigns and allocate resources more efficiently.
- Customer service: Ensure consistent and high-quality customer service by monitoring interactions.
Industry-specific use cases
Can regulated industries like legal, healthcare, and financial services use call recording software?
Yes, regulated industries such as legal, healthcare, and financial services can use call recording software. For HIPAA-compliant customers and those in the payment card industry, we take extra steps to ensure call recordings do not compromise personally identifiable information (PII). Additionally, our system allows you to set up a customizable pre-call voice announcement to inform callers that their call may be monitored for quality and training purposes.
Legal compliance
Is call recording software legal?
Yes, call recording software is legal, but it must comply with local, state, and federal regulations. To help you meet these regulations, you can set up a pre-call voice announcement that informs callers their call may be monitored for quality and training purposes. This greeting is optional and fully customizable to ensure the security of both your staff and your customers. Always consult with legal counsel to ensure compliance with applicable laws in your specific jurisdiction.
Advanced features
How can I add an extra layer of intelligence to my calls?
Pairing call recording with Conversation Intelligence® allows your calls to be automatically transcribed, analyzed, and scored as qualified leads. Conversation Intelligence identifies words and phrases that indicate whether a caller is a qualified lead, displaying this information in your call log and email notifications so you know who to follow up with first. Additionally, our call transcription tool converts recordings into speaker-organized, visual transcriptions, helping you understand the context of the call without listening to the entire recording.
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