We are excited to announce that multi-language transcription is now a part of our Conversation Intelligence® product. Gone are the days of language limitations - CallRail can now transcribe your phone calls into seven different languages, including English, Spanish, French, German, Italian, Portuguese, and Dutch. By breaking down these language barriers, your business can improve customer service, gather valuable market insights, and optimize operations for cost efficiency and growth.
How does it work?
Multi-language transcription is available to CallRail customers using our Conversation Intelligence product, and it automatically turns on for any account that has enabled transcripts. Transcriptions will analyze your call recordings to create a speaker-organized text script. Once 50 seconds of a non-English language is detected, the transcript will change to that language. If the call starts in English, but the majority of the call is in another language, for example, Spanish, the call is transcribed in Spanish.
How can businesses benefit from call transcription software?
Comprehensive call insights: By transcribing calls, businesses can quickly analyze their interactions to get a better understanding of customer needs, pain points, and preferences.
Improved training & development: Call transcriptions are a valuable resource for identifying call coaching opportunities. Whether you want to improve communication skills, understand customer concerns, or refine call scripts, call transcriptions make employee training more manageable than ever.
Strategic decision-making: Armed with accurate call transcriptions, businesses can make data-driven decisions to identify market trends, evaluate their marketing campaigns, and fine-tune their content strategies with a better understanding of customer conversations.
Try CallRail’s Conversation Intelligence software with multi-language transcription
Save valuable time reviewing calls with automated call transcription, coupled with multi-language capabilities, when you start a 14-day free trial of CallRail’s Conversation Intelligence.
Do you want to use AI even more to improve your marketing efficiencies? Premium Conversation Intelligence™ provides call summaries and call sentiments to shift your workflow into hyperdrive. Call summaries are exactly that – a few sentences summing up the call transcription so you can read the high points without rehashing the entire thing. And since there’s only so much time in a day, call sentiments tell you whether the tone of a call was positive or negative, so you know which ones need your attention now.
Unlock even more call data, faster than ever, with a 14-day free trial of Premium Conversation Intelligence.
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