Mining for gold: Key insights from analyzing 100M phone calls

by

Danielle Wood
X or Twitter icon
LinkedIn icon
Facebook icon
X or Twitter icon
LinkedIn icon
Facebook icon

The future of phone calls has met AI and the possibilities for your business are limitless. Conversations have evolved into a veritable goldmine of consumer data, and AI can help you mine that gold.

Our team will explore the past, present, and future of phone calls and explain how AI-mined gold from calls can transform your business.

Your conversations are a goldmine of untapped insights

Video Thumbnail
8:37

Insights from phone calls can provide the richest information, but some businesses have been sitting on this gold without being able to mine it. With AI, you can mine through these calls to gain call summaries, sentiment, and exact keywords to better understand your customers—enabling you to spend time working on the business, rather than in the business.

Keep reading to learn more! 

The evolution of phone calls

Video Thumbnail
9:32

Despite what you may think, phone calls certainly aren’t a thing of the past. In fact, two-thirds of consumers prefer to call businesses over any other type of communication, yet businesses have been in the dark about what makes their phones ring.

Mining gold from your phone calls

Video Thumbnail
6:39

The challenge in maximizing your phone calls is extracting the gold. Scanning transcripts for just a few nuggets is hard and time-consuming, but that’s where AI comes in. AI-powered insights uncover hidden gold in your phone calls.

Strike gold with 50+ seamless integrations

Video Thumbnail
8:34

CallRail has over 50 out-of-the-box integrations, including HubSpot. Over 3,000 businesses use the CallRail and HubSpot integration to deliver a top-notch end-to-end customer experience.

Transform your business with AI-powered insights

Video Thumbnail
3:37

With voice AI, a phone call becomes a strategic weapon. CallRail’s AI enables you to mine gold from conversations enabling you to better connect with the market and people you serve. 

Don’t just take our word for it. Try CallRail for yourself with a 14-day free trial—no commitment or credit card required. Get started today.

Meet the author

Danielle Wood
Danielle Wood, Manager of Content and Copy, leads CallRail's content marketing efforts and strategy.