CallRail’s Vice President of Product, Jason Tatum, discusses the new Premium Conversation Intelligence™ package, which has two exciting new features: call summaries and call sentiment.
Take your team further with Call Summaries
Call Summaries provide a short 3-5 sentence summarization of a full call transcript automatically generated by artificial intelligence — with near human-level accuracy.
Marketers use Call Summaries to zero in on what actually happened on a phone call, much faster than listening to a live phone call, listening to the recording of a phone call, or even scanning a transcript. Every frontline manager wants to help their team succeed, and that's where the magic of Call Summaries comes in because it dramatically reduces the amount of time for a frontline manager to understand what happened on this phone call, how did it go, and how can I now extract learnings and pass that on to my team and make them better?
Cut through the noise with Call Sentiments
Call Sentiments are an automatic analysis of how your conversation went, whether it was negative, positive, or neutral. When frontline managers are using Call Sentiments, they're able to rapidly triage where things are going wrong. They're able to cut through a lot of noise and pick out the things that are going really well, celebrate them, and share them amongst the team so they can be force-multipliers.
Call Sentiments help marketers understand the quality of the leads that they're driving by understanding which ones are driving the happiest customers, and what marketing campaigns are driving the most high-intent customers.
Turn more leads into customers with Premium Conversation Intelligence
The power of Call Summaries and Call Sentiments unlocks the speed and insights to more quickly understand what keywords drive conversions, understand which conversations lead to happier outcomes, and ultimately turn more leads into customers.
