Implementing AI in your business: A series
Artificial intelligence (AI) is becoming an invaluable tool for home services businesses of all sizes and types. It can ease your workload by taking over tedious tasks, and it can give you insights to help you earn more in less time. This is the third article in a series of three on how home services contractors can implement AI to improve their businesses.
Increase the value of your jobs
If you’re a home services pro, like a landscaping company, you may offer numerous services at various prices. From mowing and tree care to new plants and sprinkler systems, homeowners may be candidates for many of your services. The challenge is making them aware of the services you provide that they want and need.
Get more insights into services customers want
Call recordings enable you to automate transcriptions, which you can then easily preview or review in full. You can also use call recording and AI-powered transcript analysis features to identify callers’ mentions of key phrases like “design” and “water bills.” Then, you can let customers know you offer more than the usual yard maintenance, such as providing rock gardens and water features.
"Adding Premium Conversation Intelligence has enabled me to easily go through calls for review without listening to the entire call. I can simply look at the transcripts to go directly to the information I need."
–Sara Robins, Commonwealth Curb Appeal
Use call recordings to increase job value
Call recordings also help you boost the value of each job by giving you insights that help you improve customer satisfaction and take advantage of opportunities to upsell and cross-sell relevant services to customers. For instance, a busy prospect calling about a one-time cleanup project may be happy to learn you offer ongoing yard maintenance as well.
Get to the bottom of what customers want and maximize your profits by increasing the average value of the jobs you do.
