Implementing AI in your business: A series
Artificial intelligence (AI) is becoming an invaluable tool for home services businesses of all sizes and types. It can ease your workload by taking over tedious tasks, and it can give you insights to help you earn more in less time. This is the second article in a series of three on how home services contractors can implement AI to improve their businesses.
Gain clearer insights
As a home services business, you are focused on providing the right answers to homeowner questions but find it difficult to gauge their level of interest. Or, you may want to learn more about what a prospect said on a call that was taken by an employee–without having to listen to the entire conversation. Either way, having a fast and easy way to review conversations can help you quickly determine whether a prospect is a good lead.
Get a snapshot view
CallRail’s call summaries can give you the main points of a call in just a few sentences to help you outline project specifics and determine if it’s a good fit. In addition, our call sentiment feature highlights customer sentiment so you can determine whether the caller feels positively toward your business during the conversation, and is therefore more likely to buy your services.
“You don't have to listen to every single call anymore—you can just listen to the ones Conversation Intelligence identifies as problematic or good sales opportunities.”
–Amber Callan, COO of Agile and Co., agency for Black Tie Movers
Use summaries to personalize services
You can also use the call summary and call sentiment features to prioritize leads and tailor your offerings and recommendations. In addition to identifying business opportunities, you can see how your teams are handling conversations and then train them on how they can provide even better customer service.
Learn more about your customers in less time to create more successful outcomes.
Try our AI features right now with a free trial of CallRailʼs Premium Conversation Intelligence.
