Conversation Intelligence® leverages one of the most powerful AI speech-to-text platforms available on the market. It uses AI to provide you with a transcript of the recording of all of the conversations that you're having. The recordings and transcripts can provide you with insights that you might not uncover through your traditional marketing efforts. You can use that qualitative data to help inform your marketing campaigns.
Furthermore, you can add Premium Conversation Intelligence™, which provides you with summaries of each of these transcriptions saving businesses even more time, if not exponential time.
Uncover insights to optimize ad performance + campaign messaging
Conversation Intelligence uses a powerful AI platform to comb through your transcripts and identify keywords that your customers are using in their day-to-day conversations. CallRail can then automatically pull these out and use them to adjust your ad spend and optimize your marketing campaigns.
Protecting your client’s data
In both the healthcare and legal industries, data can be sensitive. It's really important that you keep that data protected because your clients could be subject to a breach in data. We take that very seriously here at CallRail. We ensure that we are both HIPAA compliant and able to redact personally identifiable information from:
- phone calls
- conversations
- call recordings
- call transcripts
Protecting attorney-client privilege
Conversation Intelligence can protect attorney-client privilege through the redaction of sensitive information that's mentioned during calls. Regardless of whoever has access to it, that sensitive data will be protected in the historical reference of the transcription.
Conversation Intelligence is HIPAA compliant
Conversation Intelligence is absolutely safe for healthcare professionals to use. We take HIPAA compliance very seriously and establish that in our base Call Tracking packages. You can make sure that that data is protected and that you are HIPAA compliant.
