Recently we rolled out a new Call Flow Builder that increases the power and flexibility of your phone numbers. You can now create unique, fully-customizable call flows for each of your tracking phone numbers.
A New Level of Call Routing Power
The new Call Flow Builder adds a whole new layer of power to your call analytics experience. Just like before, you can forward calls, ring multiple phones at once, read greetings, record calls, and capture voicemails — and now you can set up interactive menus and update your routing based on the time of day.
Want to ring 10 phones at once? Go for it. Want to create a 10-menu phone tree? Well…your customers might not like it, but there’s nothing stopping you. There’s no limit to what you’re able to create.
Easily Create a Custom Call Flow
We’ve reinvented the call routing interface, and it’s never been easier to create a completely customizable phone system.
Just a few things you can do with the new call flow builder:
- Create a menu to send Sales calls to one phone number and Support Calls to another phone number.
- Create a schedule to send calls directly to voicemail after hours.
- Forward a call to one phone number, and then if they don’t answer, ring a group of phones.
- Capture and transcribe voicemails automatically.
We can’t wait to hear what you think. Start building, and if you have questions, our team is here and ready to help!
