June 2026 update: Growth in AI-directed calls shows no signs of slowing.
AI-driven calls increased 65.6% in six months and 16.7% month over month, with growth spreading into new industries and customer use cases.
The data
0.121%
Across all industries, 0.121% of inbound calls now originate from AI search.
The takeaway
AI-driven calls are up 65.6% in six months.
ChatGPT's dominance continues to grow.
ChatGPT now accounts for 92.15% of AI-driven calls, increasing its share while every major competitor declined month over month. Perplexity (-18.1%), Claude (-26.6%), and Gemini (-23.3%) all lost ground in May, further reinforcing ChatGPT's position as the dominant driver of AI-directed calls.
The industries leading AI-driven calls remain largely unchanged.
Manufacturing (0.259%), Home Services (0.181%), and Legal (0.194%) now rank among the industries receiving the highest share of AI-directed calls. Each represents a industry where customers are looking for a provider, not information. As AI search adoption grows, it appears increasingly effective at connecting high-intent customers with businesses they can contact directly.
Six months into the analysis, one pattern is becoming clear: AI search is having the greatest impact in industries where customers need a provider – not just an answer.
We'll continue tracking how AI search influences customer discovery as adoption grows and new patterns emerge.
May 2026 update: AI search crossed a notable milestone in April, surpassing 0.1% of ~30 million calls for the first time.
AI-driven calls increased 42.5% in five months and 9.5% month over month, reinforcing that AI search is becoming a measurable source of demand for businesses.
The data
0.104%
Across all industries, 0.104% of inbound calls now originate from AI search.
The takeaway
AI-driven calls are up 42.5% in five months.
ChatGPT's lead is stable, but the race for second place remains wide open.
ChatGPT continues to account for nearly 90% of AI-directed calls, with little movement since the original analysis. Movement among the remaining platforms tells a different story. Claude's rapid growth slowed in April (-6.22% month over month), while Perplexity regained some ground (+4.87%). Meanwhile, Gemini's share continues to shrink, down nearly 99% since November.
The industries leading AI-driven calls remain largely unchanged.
Legal remains the clear leader (0.192%), while Retail (0.141%) continued to gain ground, growing nearly 20% month over month. Travel (0.148%) remained among the strongest industries. Agency, one of the earliest leaders identified in the original analysis, continues to hold the #4 spot (0.117%).
What began in a handful of high-trust industries is now spreading into more everyday buying decisions, expanding AI search's influence on how customers choose who to call.
We'll continue tracking how AI search influences customer discovery as adoption grows and new patterns emerge.
April 2026 update: Since this analysis was first published in December 2025, CallRail expanded the dataset from 20 million to nearly 30 million calls, revealing how quickly AI-driven calls are gaining momentum.
What started as an early signal is now a clear trend: lead generation from AI Search is accelerating.
Across all industries, the share of inbound calls influenced by AI search grew from 0.073% in November to 0.095% in March – a 30% increase in just four months. At this scale, that growth represents millions of additional customer calls being directed by AI search platforms to small businesses.
Growth isn’t just showing up in call volume, the latest data shows how quickly AI’s influence is spreading across industries and platforms.
The data
0.095%
Across all industries, 0.095% of inbound calls now originate from AI search.
The takeaway
AI-driven calls are up 30% in four months, a clear signal that this shift in consumer behavior is accelerating quickly.
AI-driven demand is spreading beyond early adopter industries
- In terms of AI-influenced leads, Legal remains the top vertical (0.188%, up 7%), but the biggest movement came from new categories. Travel (0.154%) and Retail (0.118%) surged into the top ranks, growing 120% and 57%, respectively.
- Agency (0.116%), a top-three vertical in the original analysis, moved to #4 but still increased 27%.
- Together, these shifts show AI-driven discovery is expanding beyond its earliest strongholds into more everyday buying decisions, with the fastest growth coming from industries that weren’t early leaders.
Platform dynamics are starting to shift
- Claude saw the biggest increase (+291%), in driving AI-influenced leads, signaling that calls from AI search are beginning to spread beyond a single platform.
- Meanwhile, ChatGPT remained dominant but dipped slightly (-0.02%), while Perplexity (-15%) and Gemini (-97%) both declined significantly.
AI-driven discovery is becoming more distributed
- Industries are showing up differently depending on where customers search, and that variation is becoming more pronounced. ChatGPT now drives the highest share of calls in real estate, healthcare, and travel, while Claude and Perplexity show stronger traction in business services and manufacturing.
- As usage grows, visibility will increasingly depend on which platforms customers rely on, making AI-driven traffic a channel to monitor.
What started as an early signal is quickly becoming a measurable new source of demand. We’ll continue expanding our analysis as this channel evolves. Stay tuned for our next index update in May.
December 2025: AI-driven discovery has moved beyond prediction and into measurable reality. New research from CallRail, based on the analysis of nearly 20 million inbound calls, shows that AI search tools powered by large language models (LLMs) are already influencing which businesses customers choose to call. For small and mid-sized businesses across the U.S., AI search platforms like ChatGPT, Gemini, and Claude are quietly becoming part of the path to purchase.
The following insights offer some of the earliest large-scale evidence of how AI search is shaping inbound lead flow, with meaningful implications for customer discovery, attribution, and conversion.
AI is already driving real calls
The data
0.073%
Across all industries, 0.073% of inbound calls now originate from AI search.
The takeaway
At first glance, the percentage may appear small. At scale, it represents millions of new leads and an early signal of a significant shift in consumer behavior.
Similar patterns appeared in the early days of mobile search, when initial adoption rates were modest but quickly accelerated as habits changed. CallRail’s data suggests a comparable shift is underway, with consumers increasingly relying on AI assistants to help decide who to call, not just what to research.
Where AI search is influencing calls
Calls from AI search are not evenly distributed across industries. Certain sectors are already seeing a higher share of AI influence than others. CallRail’s data shows that legal, manufacturing, and marketing agencies are the industries seeing the earliest AI search impact.
Industries seeing the earliest AI search impact:
These industries tend to rely on expertise, clarity, and trust. Customers often seek guidance rather than broad comparison shopping, which makes AI search particularly effective at surfacing recommendations and prompting direct calls at moments of decision.
While ChatGPT leads the way, most industries are already receiving at least some inbound call leads from multiple LLM providers, including Perplexity, Gemini, and Claude. Early signals suggest AI-driven discovery is expanding across multiple platforms, not just one.
Which AI search platforms are driving the most calls
While multiple AI assistants contribute to inbound call activity, one currently stands out:
Across the 20 million calls analyzed, ChatGPT drives the majority of AI-directed calls today. Even so, every major LLM is already producing measurable inbound call volume.
Industries show different patterns across AI assistants
A closer look at the data reveals that industries cluster differently across AI search platforms:
ChatGPT
ChatGPT shows the highest level of discovery for consumer-facing industries like automotive and healthcare, with legal following closely behind.
Perplexity
Perplexity shows high traction in travel & hospitality, real estate, and manufacturing, suggesting a user base that looks to AI search for detailed logistics and research-heavy tasks.
Gemini
Gemini shows modest early impact concentrated in manufacturing, business services, and education, suggesting a more cautious or utility-driven discovery path.
Claude
Claude’s influence is relatively narrow and skewed toward complex decision-driven industries, like agencies, manufacturing, and real estate.
These early patterns suggest that AI-driven discovery won’t look the same across every platform. As adoption grows, businesses may experience different levels of visibility depending on which platforms their customers use, reinforcing the need to treat AI-driven traffic as its own, emerging channel.
Why AI search leads matter: Higher intent, shorter funnels
Calls from AI search behave differently than traditional inbound leads.
Early signals point to several consistent trends:
- Callers skip the browsing phase and dial immediately
- Customers asking AI who to call are already prepared to buy
- The phone call often becomes the first meaningful interaction
Together, these behaviors indicate a compressed funnel. The journey from question to recommendation to call now happens in seconds rather than sessions. These calls carry higher intent, as consumers rely on AI search for immediate, confident recommendations.
What this means for your businesses
As AI search plays a larger role in discovery, businesses need to rethink how they show up and how quickly they respond.
Staying competitive in AI-driven discovery requires:
- Accurate online hours and consistent NAP data
- Clear, structured service descriptions that AI can interpret
- Fast response times and fewer missed calls
- After-hours coverage for time-sensitive inquiries
As AI becomes part of the decision-making process, discoverability and responsiveness matter more than ever. Businesses that adapt early will be better positioned as AI-driven discovery continues to scale.
The future of customer discovery is already taking shape
AI search is already influencing how customers decide who to call, and that impact is only beginning. As consumer behavior shifts, understanding how AI-generated demand turns into revenue is no longer optional. CallRail helps businesses connect those dots — from AI discovery to phone calls to revenue.
More than 220,000 businesses already have AI search attribution through CallRail. If you're ready to start seeing what's actually driving revenue, try it today with a 14-day free trial.
